Please help us serve you better by taking a few moments to fill out this survey form.   The results will be returned to us automatically via the web.

How would you rate your sales representative's service?
Poor Below Average Average Above Average Excelent 
 
How would you rate our customer service department?
  Poor  Below Average  Average  Above Average  Excelent  Not Applicable 
Air Freight      
Truck Loads      
 
How would you compare our rates to our competition?
  Rates are lower  Rates are competitive  Rates are higher  Not Applicable 
Air Freight    
Truck Loads    
 
Are the drivers courteous when they pick up\deliver your shipments?
  Poor  Below Average  Average  Above Average  Excelent  Not Applicable 
Air Freight      
Truck Loads      
 
Does our customer service department help you in a timely manner?
  Poor  Below Average  Average  Above Average  Excelent  Not Applicable 
Air Freight      
Truck Loads      
 
How would you rate our accounting and billing departments?
  Poor  Below Average  Average  Above Average  Excelent  Not Applicable 
Air Freight      
Truck Loads      
 
Are your shipments picked up/delivered in a reasonable amount of time?
  Poor  Below Average  Average  Above Average  Excelent  Not Applicable 
Air Freight      
Truck Loads      
 
Please rate your over all experience with the services that PEI offers.
  Poor  Below Average  Average  Above Average  Excelent  Not Applicable 
Air Freight      
Truck Loads      
 
What characteristics does our compitetion possess that you feel we lack?
 
What do you look for in air freight forwarder?
 
What do you look for in a full truck load carrier?
 
Additional Comments:
 
Thank you for taking the time to fill out this survey. If you need to contact us - you can click on the following email customerservice@shippei.com